Customer Premises

Last Edited




In the vast landscape of telecommunications, the term “Customer Premises” plays a crucial role. While it might seem like a straightforward concept – referring to the location where telecommunication services are used – understanding the customer premises goes beyond just a physical address.

In this article, we’ll explore the concept of customer premises. We’ll unpack what it means in different contexts and its importance in the telecommunications industry.

Customer Premises

What is Customer Premises?

Customer Premises is a general term referring to your local company’s networking environment. This term is typically used by various types of service providers who provide leased or contractual services to help you implement and support your network.

For example, a cabling company would install cabling at your customer premises and call this installation premise wiring. A telecommunications company might send a representative to a customer premises in order to install a CSU/DSU (Channel Service Unit/Data Service Unit) or other device in the wiring closet to enable wide area network (WAN) communication. Typically, your company is responsible for the physical security of such installed equipment, but the actual configuration and monitoring of the equipment takes place at the telco’s central office (CO).

What Devices Fall Under Customer Premises Equipment (CPE)?

Customer Premises Equipment, often shortened to CPE, refers to various devices that customers use within their homes or businesses.

These devices include:

  1. Telecommunication Tools: This includes standard telephones and phone handsets.
  2. IoT (Internet of Things) Devices: These are smart devices that connect to the internet, like smart thermostats or smart refrigerators.
  3. Security Devices: Equipment designed to protect, like security cameras or alarms.
  4. Network Service Adapters: These help connect to various services and can include things like WiFi boosters.
  5. Network Circuit Devices: These devices help establish a connection over a network. Examples include:
    • DSL: A technology that connects you to the internet over a telephone line.
    • Metro Ethernet: A type of internet connection popular in metropolitan areas.
    • ISDN: An older method of connecting to the internet using a regular voice phone line.
    • Network Switches: Hardware that connects devices within a local network.
    • Modems: Devices that provide internet connectivity.
    • Firewalls: Security systems that monitor and control incoming and outgoing network traffic.

Understanding these devices can help users optimize their home or business networks.

See also: